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<hr><h2 id="if-missing-packages--click-here"><span style="font-size: 18px; background-color: rgb(247, 218, 100);">If Missing Package(s) &#x2013; </span><span style="font-size: 18px; background-color: rgb(247, 218, 100);"><a href="https://help.salesrep.jbi.bike/en-US/missing-package(s)-2972092">Click Here</a></span></h2><hr><h2 id="1-gather-details"><strong><span style="font-size: 18px;">1. &#xA0;Gather Details</span></strong></h2><ul><li style="font-weight: bold;"><strong>Customer Details</strong><ul style="font-weight: initial;"><li>JBI Account Number</li><li>Order Number</li><li>Tracking Number</li><li>Business Name</li><li>Address, City, State, Zip</li><li>Contact Person<ul><li>Full Name</li><li>Email</li><li>Phone</li></ul></li></ul></li></ul><hr><h2 id="2-explanation-of-shortage"><strong><span style="font-size: 18px;">2. &#xA0;Explanation of shortage</span></strong></h2>

If Missing Package(s) – Click Here1.  Gather DetailsCustomer DetailsJBI Account NumberOrder NumberTracking NumberBusiness NameAddress, City, State, ZipContact PersonFull NameEmailPhone2.  Explanation of shortage

Order Shortage(s)

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Employee Purchase Program - for Dealers

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Torque Values

Missing Package(s)

Tote+

If Missing Package(s) – Click Here

1.  Gather Details

2.  Explanation of shortage

Order Shortage(s)Updated a month ago

If Missing Package(s) – Click Here

1. Gather Details

2. Explanation of shortage