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Tote+

If the package isn't located either with the carrier, or the customer, we need to reship the order and file a claim. Ask the rep to contact the customer and explain that we are prepared to reship the order.  If the original packages is later delivere

<hr><h2 id="if-package-was-received-but-has-a-shortage--click-here"><span style="font-size: 18px; background-color: rgb(247, 218, 100);">If package was received, but has a shortage &#x2013; <a href="https://help.salesrep.jbi.bike/en-US/order-shortage(s)-2972594">Click Here</a></span></h2><hr><h2 id="1-gather-details"><strong><span style="font-size: 18px;">1. &#xA0;Gather Details</span></strong></h2><ul><li style="font-weight: bold;"><strong>Customer Details</strong><ul style="font-weight: initial;"><li>JBI Account Number</li><li>Order Number</li><li>Tracking Number</li><li>Business Name</li><li>Address, City, State, Zip</li><li>Contact Person<ul><li>Full Name</li><li>Email</li><li>Phone</li></ul></li></ul></li></ul><hr><h2 id="2-track-package"><strong><span style="font-size: 18px;">2. &#xA0;Track Package</span></strong></h2><ul><li><strong><a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" id="isPasted">UPS Tracking</a></strong></li><li><strong><a href="https://www.fedex.com/en-us/tracking.html">FedEx Tracking</a></strong></li><li><strong>Other local carrier</strong><ul style="font-weight: initial;"><li><strong>If still in Transit?</strong><ul><li>Give it more time</li></ul></li><li><strong>If Delivered?</strong><ul><li>Confirm the following via <a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/">UPS Tracking</a> or <a href="https://www.fedex.com/en-us/tracking.html">FedEx Tracking</a>, or other local carrier<ul><li>Date and time delivered</li><li>Who signed for it, or if no <strong>Signature</strong>, who is marked as <strong>Received By</strong></li><li>Is there a photo of delivery</li></ul></li><li>Contact the shop or outside rep, and verify if the person associated with the delivery is a known staffer at the place of business, and if said person remembers any details associated with the delivery.</li></ul></li></ul></li></ul><hr><h2 id="3-contact-customer"><strong><span style="font-size: 18px;">3. &#xA0;Contact Customer</span></strong></h2><ul><li style="font-weight: bold;"><strong>If still in Transit?</strong><ul style="font-weight: initial;"><li>Wait 24 hours and track again</li></ul></li></ul><hr><h2 id="4-contact-carrier"><strong><span style="font-size: 18px;">4. &#xA0;Contact Carrier</span></strong></h2><ul><li><strong style="font-weight: bold;">UPS:&#xA0;</strong><ul><li>Web: <a href="https://id.ups.com/u/login/identifier?state=hKFo2SAxTnd3ajExOXZ1RlM3ZWx3QWZyTXJ5SmM0SThYZWk4LaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIDhVaVl3dUdmYVpnU3VlX0hYbWhGZlRBS3gzZDhDQ3dzo2NpZNkgaHdMRVROQnNxTWNzemtmRVA5RVNHaEZZMjI1YTlvZmM&amp;ui_locales=en" id="isPasted">UPS My Choice for Business</a><ul><li>Username: joserod</li><li>Password: dolphins</li></ul></li><li>Phone: (1-800-742-5877)</li><li>1. &#xA0;Get map of delivery &#x2013; This map may appear for a short time in the proof of delivery section on <a href="https://id.ups.com/u/login/identifier?state=hKFo2SAxTnd3ajExOXZ1RlM3ZWx3QWZyTXJ5SmM0SThYZWk4LaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIDhVaVl3dUdmYVpnU3VlX0hYbWhGZlRBS3gzZDhDQ3dzo2NpZNkgaHdMRVROQnNxTWNzemtmRVA5RVNHaEZZMjI1YTlvZmM&amp;ui_locales=en">UPS My Choice for Business</a>. If not visible, you will need to contact UPS directly.<br><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2025102813-b3d70266-a768-498f-81d0-c3071f3af6f6-image.png" style="width: 612px;" class="fr-fic fr-dib fr-fil"></li><li>2. &#xA0;Ask for local dispatch to initiate a <strong>driver follow-up</strong> to get more details about the delivery for the package in question.<br><br></li></ul></li><li><strong style="font-weight: bold;" id="isPasted">FedEx</strong><ul><li><strong style="font-weight: bold;" id="isPasted">Web: <a href="https://www.fedex.com/secure-login/en-us/#/credentials" id="isPasted">https://www.fedex.com/secure-login/en-us/#/credentials</a></strong><ul><li>Username: joserod</li><li>Password: Dolphins1</li></ul></li><li><strong style="font-weight: bold;" id="isPasted">Phone: 1-800-463-3339</strong></li><li>1. &#xA0;Obtain proof of delivery</li><li>2. &#xA0;Ask for local dispatch to initiate a <strong id="isPasted">driver follow-up</strong> to get more details about the delivery for the package in question.<br><br></li></ul></li></ul><hr><h2 id="isPasted"><strong><span style="font-size: 18px;">5. &#xA0;Next Steps</span></strong></h2><p><span style="font-size: 14px;">If the package isn&apos;t located either with the carrier, or the customer, we need to reship the order and file a claim.</span></p><p><span style="font-size: 14px;">Ask the rep to contact the customer and explain that we are prepared to reship the order. &#xA0;If the original packages is later delivered, we will invoice you for the goods and are happy to take back anything that isn&apos;t needed and then issue a final credit.</span></p><hr><h2 id="isPasted"><strong><span style="font-size: 18px;">6. &#xA0;Re-ship the order</span></strong></h2><p><span style="font-size: 14px;">If the customer consents, enter a new order. &#xA0;Be sure to include applicable notes referencing the original order number and the reason for the duplicate shipment.</span></p><hr><h2 id="isPasted"><strong><span style="font-size: 18px;">7. Submit a Claim Form</span></strong></h2><ul><li>Complete the attached Claim Form and email to;&#xA0;<ul><li>Jose Rodriquez &#x2013; &#xA0;<a data-fr-linked="true" href="mailto:jrodriguez@jbi.bike" id="isPasted">jrodriguez@jbi.bike</a></li><li>Yesenia Williams &#x2013; <a data-fr-linked="true" href="mailto:ywilliams@jbi.bike" id="isPasted">ywilliams@jbi.bike</a></li></ul></li></ul><p><br></p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2025102918-bb63d82c-0cf0-43d6-9163-948fc28a9d09-jbi-shipping-claim-form.xls" target="_blank" rel="noopener noreferrer">JBI-Shipping-Claim-Form.xls</a> <span class="gorgias-file-attachment__span-size">28.5KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p>

If Missing Package(s) – Click Here1.  Gather DetailsCustomer DetailsJBI Account NumberOrder NumberTracking NumberBusiness NameAddress, City, State, ZipContact PersonFull NameEmailPhone2.  Explanation of shortage

<hr><h2 id="if-missing-packages--click-here"><span style="font-size: 18px; background-color: rgb(247, 218, 100);">If Missing Package(s) &#x2013; </span><span style="font-size: 18px; background-color: rgb(247, 218, 100);"><a href="https://help.salesrep.jbi.bike/en-US/missing-package(s)-2972092">Click Here</a></span></h2><hr><h2 id="1-gather-details"><strong><span style="font-size: 18px;">1. &#xA0;Gather Details</span></strong></h2><ul><li style="font-weight: bold;"><strong>Customer Details</strong><ul style="font-weight: initial;"><li>JBI Account Number</li><li>Order Number</li><li>Tracking Number</li><li>Business Name</li><li>Address, City, State, Zip</li><li>Contact Person<ul><li>Full Name</li><li>Email</li><li>Phone</li></ul></li></ul></li></ul><hr><h2 id="2-explanation-of-shortage"><strong><span style="font-size: 18px;">2. &#xA0;Explanation of shortage</span></strong></h2>

DetailsBrand: TBDModel:  Tote+Style:  Cargo Electric BikeClass:  Class 2 (Throttle + Pedal Assist)Top Motor Assisted Speed:  20 MPHMotor:  500WBattery:  48V / 14 Ah (672 Watt Hours)Range: 35-50 miles DriveTrain:  8-SpeedBrakes:  Hydraulic Disc Lights

<h1 id="isPasted"><span style="font-size: 18px;">Details</span></h1><ul><li><strong>Brand:</strong> TBD</li><li><strong>Model:</strong>&#xA0; Tote+</li><li><strong>Style:</strong>&#xA0; Cargo Electric Bike</li><li><strong>Class:</strong>&#xA0; Class 2 (Throttle + Pedal Assist)</li><li><strong>Top Motor Assisted Speed:&#xA0;</strong> 20 MPH</li><li><strong>Motor:</strong>&#xA0; 500W</li><li><strong>Battery:</strong>&#xA0; 48V / 14 Ah (672 Watt Hours)</li><li><strong>Range:</strong> 35-50 miles&#xA0;</li><li><strong>DriveTrain:</strong>&#xA0; 8-Speed</li><li><strong>Brakes:</strong>&#xA0; Hydraulic Disc&#xA0;</li><li><strong>Lights:</strong>&#xA0; Front and Rear</li></ul><h1 id="optional-accessories"><span style="font-size: 18px;">Optional Accessories</span></h1><ul><li>TBD</li></ul><h1 id="pricing"><span style="font-size: 18px;">Pricing</span></h1><ul><li><strong>Wholesale:</strong>&#xA0; 1717.99 (32-34% Margin)</li><li><strong>MSRP:</strong>&#xA0; 2499.99 (31-33% Margin)</li></ul><h1 id="status"><span style="font-size: 18px;">Status</span></h1><ul><li><span style="font-size: 14px;"><strong>BOM:</strong>&#xA0; Development canceled</span></li><li><span style="font-size: 14px;"><strong>Frame and fork&#xA0;</strong></span><span style="font-size: 14px;"><strong>drawings:</strong>  Development canceled<img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2025112020-285fcf36-e722-41bc-9888-a889529ad20c-168120500%20urban20.jpg" style="width: 652px;" class="fr-fic fr-dib"></span></li></ul>

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