Replacement Parts (RP) - General Info

Ordering RP / RP DNS OE spare parts?. Are there limits to purchasing RP & RP DNS OE spare parts?  - Yes!

Replacement Parts (RP) - Ordering Guidelines

<hr><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif;"><span style="background-color: rgb(247, 218, 100);"><strong>RP credits</strong></span></span></p><ul><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">Credit will be issued for RP items only after the defective item or items have been picked up by the sales rep, and a properly completed RGA is submitted to and approved by Miami.</span><ul style="font-family: initial;"><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">RGA must be completed through the JBI Rep Site <a data-fr-linked="true" href="http://www.jbimporters.com/salesrep/login.php">http://www.jbimporters.com/salesrep/login.php</a></span></li></ul></li><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">Defective items or items will remain open on the Sales Rep Defect Log until the defective item or items have been returned to the Sales Rep home warehouse and processed.</span></li><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">NOTE: &#xA0;Sales Rep will be billed for any items on the Defect Log for over 90 days.</span></li></ul><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><br></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></p><p style="margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 24px; font-family: Arial, Helvetica, sans-serif;"><span style="background-color: rgb(247, 218, 100);"><strong>RP disposition</strong></span></span></p><ul><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">The rep can destroy RP items under $25.00 wholesale in the field.</span></li><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">RP items at or above $25.00 wholesale must be collected from the shop by the outside rep or returned to the appropriate JBI warehouse.</span><ul style="font-family: initial;"><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">Note: &#xA0;All defective items must be collected from the shop by the Sales Rep and disposed of offsite.</span><ul style="font-family: initial;"><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">This will eliminate the chance of defective items being put back in use or reclaimed as a defect again at a later date.</span></li></ul></li></ul></li><li style="margin-right: 0px; margin-bottom: 0px; font-style: normal; font-variant-caps: normal; font-stretch: normal; font-size: 20px; line-height: normal; font-family: Arial, Helvetica, sans-serif; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; font-optical-sizing: auto; font-variation-settings: normal;"><span style="font-size: 16px;">Defective or otherwise bad E-bike batteries should never be collected from the retailer! &#xA0;Refer to E-Bike Battery Handling for complete details.</span></li></ul><p><br></p>

Replacement Parts (RP) - Credits & Disposition

Begin New OrderOpen the new order entry screenFrom the Customer ID box, enter Account 119581(This is the JBI ONE TIME SALE account)Make the Ship To ID box also lists Account 119581 If the Ship To ID box is blank, and you change the ship-to address, t

<div draggable="false" data-pm-slice="1 1 []" data-en-clipboard="true" style=" text-decoration: none;" id="isPasted"><strong><span style="font-size: 18px; background-color: rgb(247, 218, 100);">Begin New Order</span></strong></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">Open the new order entry screen</div></li><li draggable="false"><div draggable="false">From the&#xA0;<strong><u>Customer ID</u></strong> box, enter Account&#xA0;<strong><span style="color: rgb(209, 72, 65);">119581</span></strong><em>(This is the JBI ONE TIME SALE account)</em></div></li><li draggable="false"><div draggable="false">Make the&#xA0;<strong><u>Ship To ID</u></strong> box also lists Account&#xA0;<strong><span style="color: rgb(209, 72, 65);">119581</span></strong>&#xA0;</div><ul><li draggable="false"><div draggable="false">If the&#xA0;<strong><u>Ship To ID&#xA0;</u></strong>box is blank, and you change the ship-to address, the change will be permanent. <span style="color: rgb(209, 72, 65);">&#xA0;</span><strong><span style="color: rgb(209, 72, 65);">We don&apos;t want this to happen!</span></strong></div></li></ul></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><div draggable="false" style=" text-decoration: none;"><strong><span style="font-size: 18px; background-color: rgb(247, 218, 100);">New Order Settings</span></strong></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">From the&#xA0;<strong><u>Order</u></strong> tab on the menu bar;</div><ul><li draggable="false"><div draggable="false">In the <strong><u>PO</u></strong> box, type&#xA0;<strong><span style="color: rgb(209, 72, 65);">&quot;WARRANTY-CONSUMER&quot;</span></strong></div></li><li draggable="false"><div draggable="false">In the<strong>&#xA0;<u>Delivery Instructions</u></strong> box, type a detailed explanation of the problem and the solution</div></li></ul></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">From the&#xA0;<strong><u>Classes</u></strong> tab on the menu bar;</div><ul><li draggable="false"><div draggable="false">Change&#xA0;<strong><u>Class 2</u></strong> box to&#xA0;<strong><span style="color: rgb(184, 49, 47);">WARRANTY CONSUMER</span></strong></div></li></ul></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">From the <strong><u>Terms</u></strong> tab on the menu bar;&#xA0;</div><ul><li draggable="false"><div draggable="false">Change the&#xA0;<strong><u>Terms ID</u></strong> box from &#xA0;&quot;<strong><span style="color: rgb(209, 72, 65);">CASH ADVANCE</span></strong> to&#xA0;<strong><span style="color: rgb(209, 72, 65);">NET 10TH OF MONTH</span></strong></div></li></ul></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">From the <strong><u>Ship Info</u></strong> tab on the menu bar;</div><ul><li draggable="false"><div draggable="false">Change the <strong><u>Carrier</u></strong> box from&#xA0;<strong><span style="color: rgb(209, 72, 65);">PICKUP</span></strong> to the appropriate shipping choice</div></li><li draggable="false"><div draggable="false">Usually UPS or FedEx Ground. &#xA0;Make sure to select Commercial or Residential as needed</div></li></ul></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">From the&#xA0;<strong><u>Ship To</u></strong> tab on the menu bar;</div><ul><li draggable="false"><div draggable="false">Change the following boxes as appropriate</div><ul><li draggable="false"><div draggable="false"><strong><u>Name</u></strong> box&#xA0;</div></li><li draggable="false"><div draggable="false"><strong><u>Address</u></strong> box&#xA0;</div></li><li draggable="false"><div draggable="false"><strong><u>City</u></strong> box&#xA0;</div></li><li draggable="false"><div draggable="false"><strong><u>State</u></strong> box</div></li><li draggable="false"><div draggable="false"><strong><u>ZIP</u></strong> box</div></li><li draggable="false"><div draggable="false"><strong><u>Country</u></strong> box</div></li><li draggable="false"><div draggable="false"><strong><u>Phone Number</u></strong> box</div></li></ul></li></ul></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><div draggable="false" style=" text-decoration: none;"><strong><span style="font-size: 18px; background-color: rgb(247, 218, 100);">Item Entry with P/N</span></strong></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">Enter&#xA0;<strong>part number</strong></div></li><li draggable="false"><div draggable="false">Enter <strong>quantity</strong></div></li><li draggable="false"><div draggable="false">Change unit&#xA0;price to<strong>&#xA0;0.0000</strong></div></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><div draggable="false" style=" text-decoration: none;"><strong><span style="font-size: 18px; background-color: rgb(247, 218, 100);">Item Entry without P/N</span></strong></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">Enter part number<strong>&#xA0;</strong>as<strong>&#xA0;999</strong></div><ul><li draggable="false"><div draggable="false">Add a description of the item in the Extended Desc field</div></li></ul></li><li draggable="false"><div draggable="false">Enter <strong>quantity</strong></div></li><li draggable="false"><div draggable="false">Change unit&#xA0;price to<strong>&#xA0;0.0000</strong></div></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><div draggable="false" style=" text-decoration: none;"><strong><span style="font-size: 18px; background-color: rgb(247, 218, 100);">Final Steps</span></strong></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">Review order details for accuracy</div></li><li draggable="false"><div draggable="false">Click the&#xA0;<strong>Approved</strong> checkbox</div></li></ul><div draggable="false" style=" text-decoration: none;"><br></div><div draggable="false" style=" text-decoration: none;"><strong><span style="font-size: 18px; background-color: rgb(247, 218, 100);">Shipment Tracking</span></strong></div><ul style=" text-decoration: none;"><li draggable="false"><div draggable="false">Email consumer tracking details as a final follow-up</div></li></ul>

Replacement Parts (RP)

Replacement Parts (RP) - General Info

Replacement Parts (RP) - Ordering Guidelines

Replacement Parts (RP) - Credits & Disposition

Consumer Warranty or Goodwill Order Entry Guidelines