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Replacement Parts (RP) - Ordering GuidelinesUpdated 10 months ago



Ordering RP / RP DNS OE spare parts? 

  • RP Items can be added to any order by a dealer or outside rep through the JBI website or entered into P21 by any internal employee.
  • RP-DNS Items must be entered by an outside rep through the JBI website or into P21 by an internal employee.


Are there limits to purchasing RP & RP DNS OE spare parts?  - Yes!

  • RP & RP-DNS items are intended for the exclusive needs of our bike, trike, and recumbent brands.
  • RP & RP-DNS Items are not intended for the needs of our competitor brands.
  • RP & RP-DNS Items are not intended for special projects.
  • RP & RP-DNS Items may only be purchased for repair or warranty of JBI bike, trike, unicycle, and recumbent brands.


RP Order Entry Guidelines

For P21 Orders:

  • Enter "RP ORDER" in the PO box.
  • Enter "RP" in the commission class on the line.
  • Enter applicable notes in the Delivery Instructions box (not the line notes).

For Web Orders:

  • Enter "RP ORDER" in the PO box.
  • Enter applicable notes in the Comment box (not the line notes).


RP Order Entry Documentation

When sending a replacement part to a customer for  a warranty-related issue, include the  following information in the Delivery Instructions or Comment box:


1.  Required Details for RP Orders Related to Warranty or Defect:

  • Dealer Account Number
  • Order Number
  • Bike, Trike, Recumbent, or Unicycle Brand
  • Model Name
  • P/N of the applicable bike, trike, recumbent, or unicycle
  • Serial Number (only required for warranty cases)
  • Nature of the issue:  clearly state if it's for warranty, defect, or repair, followed by a brief description of the problem (e.g., "Bent fork" rather than generic terms like "damaged" or "defective").

2.  Required Details for RP Orders Related to Shipping or Concealed Damage:

Although shipping damage is not strictly covered under our warranty, we may, under certain circumstances, replace items under warranty if bikes or parts arrive damaged due to shipping or other unexplained causes.  To process these cases, we will need the following information:

  • Dealer Account Number
  • Order Number
  • Model Name
  • P/N of the applicable bike, trike, recumbent, or unicycle
  • Serial Number (only required for warranty cases)
  • Was the package signed for with visible damage? If not, was it concealed damage?
  • Do they still have the packaging?  (The carrier will often require this for inspection)
  • Relevant photos of the damaged area(s) of the product and packaging
  • Note: The carrier may wish to inspect the damaged goods and packaging if a claim is filed

3.  Instructions for the RP Order:

  • Place the information in the instructions box of the RP order.  Clear, specific details about the issue are critical.
  • Ensure the item meets warranty eligibility requirements and is within the warranty period before proceeding.

4.  Order Processing Guidelines:

  • Create a separate order for warranty-related RP items and change the terms code to NET 30.
  • For any additional parts being shipped with the RP item, place them on a separate order using the 615/616 system.

5.  Billing & Freight Charges:

  • When entering a warranty RP item that requires a defect to be collected, charge for both the item and the freight.  A credit will be issued once the defective item is returned or picked up.

6.  Consider Shipping Options:

  • If the customer requires the item(s) for warranty, ask if they can wait to include it on their next order. If they agree, add a 615 to the order.  In many cases, customers order frequently enough for this to be a practical solution.
  • If the customer cannot wait and needs the item(s) urgently, clearly indicate "URGENT" on the order to ensure it ships without delay.


Helpful tips

  • Read the item descriptions carefully when entering orders.
  • If a customer requests multiples of a replacement part, this may be a sign they are purchasing for unintended use.
    • Exception:  Rental customers may purchase multiples of specific items, but prior approval is required.
  • Only enter quantities for the customer's immediate needs.  We cannot ship "extra items" for them to stock in anticipation of future use.  This inventory must remain available for all accounts.


Common Mistakes to Avoid

  • Verify part numbers:  Double-check the dealer-provided part numbers to ensure accuracy.
  • Do not enter an RP order without key information:   Always include the part number and serial number of the defective bike, trike, recumbent, or unicycle.
  • Do not rely on outside reps to collect missing details later: Ensure all required information is obtained upfront.  In many cases, the bike may no longer be available when the rep arrives, making it impossible to gather the necessary details.


By following these steps, you'll help ensure the correct parts are sent promptly while minimizing errors and confusion.

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