Any new, unused e-bike battery in its original factory packaging may be eligible for return to J&B, subject to approval and compliance with all applicable hazardous material handling and transportation requirements. The battery must remain unopened,

<p><br></p><hr><h2 data-en-clipboard="true" data-pm-slice="1 3 []" id="isPasted"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">E-Bike Battery Return Policy</span></strong></span></h2><p data-en-clipboard="true" data-pm-slice="1 3 []">Any new, unused e-bike battery in its original factory packaging may be eligible for return to J&amp;B, subject to approval and compliance with all applicable hazardous material handling and transportation requirements. The battery must remain unopened, undamaged, and in resalable condition. Unauthorized transport or shipment of lithium-ion batteries is prohibited.</p><div><span style="font-size: 18px;"><strong>Conditions &amp; Circumstances</strong><strong id="isPasted"><br></strong></span></div><div id="isPasted"><strong><span style="font-size: 16px;">1.  Customer Ordered by Mistake / No Longer Needed</span></strong><span style="font-size: 16px;"><br></span></div><ul><li style="font-size: 16px;">Sales Rep pickup only</li><li style="font-size: 16px;">Do <strong>not</strong> ship the battery back to J&amp;B</li><li style="font-size: 16px; color: rgb(226, 80, 65); font-style: italic; font-weight: bold;"><em><strong>A 15% restocking fee applies</strong></em></li></ul><div><span style="font-size: 16px;"><strong>2. &#xA0;J&amp;B Employee Order Entry Error</strong><br></span></div><ul style="font-size: initial;"><li style="font-size: 16px;">Sales Rep pickup only&#xA0;</li><li style="font-size: 16px;">Do <strong>not</strong> ship the battery back to J&amp;B</li></ul><div><span style="font-size: 16px;"><strong>3. &#xA0;Battery Received Damaged or Defective</strong></span></div><ul style="font-size: initial;"><li style="font-size: 16px;">Do <strong>not</strong> pickup, deliver, or ship the battery back to J&amp;B</li><li style="font-size: 16px;">A freight claim may be required</li><li style="font-size: 16px;">Recycle the damaged or defective battery through T<strong>he Battery Network&#xA0;</strong>or another locally available recycling method, provided it is done responsibly and in accordance with all applicable local regulations.<br><br></li></ul><hr><h2 id="isPasted"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">E-Bike Battery Returns &#x2013; New</span></strong></span></h2><p>If a retailer receives a new e-bike battery and wishes to return it to J&amp;B under either Condition 1 or 2 outlined above, the battery may be picked up by a sales rep, provided the rep has completed the required Hazmat Training, signed the training document, and the signed copy is on file with J&amp;B.</p><div contenteditable="false"><a href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2026050814-a41b6832-0eef-4cba-89da-6e890b1f13c5-hazmat%20training%20e-bike%20battery.pdf" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline !important;">Hazmat Training E-Bike Battery.pdf</a>89.4KB</div><p><br></p><p><strong><span style="background-color: rgb(226, 80, 65);">WARNING!</span>&#xA0;</strong>Never advise<strong>&#xA0;</strong>any retailer or consumer to ship a battery back to any of our facilities.&#xA0;</p><p>Lithium-ion batteries are regulated as hazardous material under the U.S DOT. &#xA0;Once the battery leaves the hands of the consumer, 49 CFR hazmat training is a requirement to transport that battery legally.<br><br></p><hr><h2 id="e-bike-battery-recycling--end-of-life-or-defective"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">E-Bike Battery Recycling &#x2013; End of Life or Defective</span></strong></span></h2><p><strong>J&amp;B does not take back end-of-life or defective e-bike batteries&#xA0;</strong></p><p>If a battery is deemed eligible for warranty, you should replace it or issue a credit as needed. &#xA0;Once this is done, advise the shop to recycle the battery or batteries through <strong>The Battery Network</strong> e-bike battery recycling program.<br><br>J&amp;B is a participating member of <strong>The Battery Network</strong> e-bike recycling program, and any J&amp;B dealer may join this program at no cost and recycle e-bike batteries &#x2013; including damaged or defective batteries &#x2013; free of charge.&#xA0;</p><p>Click here for more details: <a href="https://batterynetwork.org/programs/e-bike-program/" id="isPasted">https://batterynetwork.org/programs/e-bike-program/</a><br><br></p><hr><h2 id="e-bike-battery-credits"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">E-Bike Battery Credits</span></strong></span></h2><div><span style="font-size: 16px;">If a dealer has an e-bike battery, whether, new, defective, damaged, or otherwise unusable, where credit may be due, follow this process:</span><br><br><span style="font-size: 16px;"><strong>1. &#xA0;Verification</strong><br></span></div><ul style="font-size: initial;"><li style="font-size: 16px;">During a regular rep visit, confirm the condition of the battery using the approved troubleshooting guidelines</li><li style="font-size: 16px;">For guidance, contact customer service manager in Miami, FL (305) 238-1866 Ext. 298</li></ul><div id="isPasted"><span style="font-size: 16px;"><strong>2. &#xA0;Documentation</strong><br></span></div><ul style="font-size: initial;"><li style="font-size: 16px;">Record the bike or trike serial number.&#xA0;</li><li style="font-size: 16px;">Record the battery serial number.</li></ul><div id="isPasted"><span style="font-size: 16px;"><strong>3. &#xA0;Credit Issuance</strong></span></div><ul style="font-size: initial;"><li style="font-size: 16px;">If deemed eligible, issue applicable credit&#xA0;</li><li style="font-size: 16px; font-style: italic;"><span style="color: rgb(209, 72, 65);"><strong><em>Proof of recycling is not r</em></strong><strong><em>equired for a credit to be issued</em></strong></span></li></ul><div id="isPasted"><span style="font-size: 16px;"><strong>4. &#xA0;Accounts without an assigned Rep</strong></span></div><ul><li style="font-size: 16px;">If an account doesn&apos;t have an assigned outside rep, this may be completed by phone with our <strong>Customer Service Manager</strong> in Miami, FL., or handled by the local facility&apos;s <strong>Assistant Manager</strong> or <strong>General Manager</strong>.</li></ul><div><br></div><h2 id><br></h2><p><br></p>

E-Bike Battery Return Policy

<div data-en-clipboard="true" data-pm-slice="1 3 []" id="isPasted"><br></div><hr><div><span style="font-size: 16px;"><a href="https://batterynetwork.org/programs/e-bike-program/"><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2026050813-d607226b-7ee3-4c97-800c-31b9ac1810eb-the%20battery%20network_logos_primary%20logo_horizontal_rgb_black%20%20%20blue_use%20with%20cream%20bg.png" style="width: 300px;" class="fr-fic fr-dib"></a></span></div><div><span style="font-size: 16px;">Hi Team,</span></div><div><span style="font-size: 16px;">I&apos;m happy to announce that J&amp;B is part of <strong>The Battery Network</strong> e-bike battery recycling program. <a href="https://www.jbi.bike/site/battery_recycling.php" id="isPasted">https://www.jbi.bike/site/battery_recycling.php</a></span></div><p><br></p><h2 id="how-the-program-works"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">How the program works</span></strong></span></h2><ul><li style="font-size: 16px;">Electric bicycles and batteries are imported into the U.S.&#xA0;</li><li style="font-size: 16px;">A retailer sells an electric bicycle.&#xA0;</li><li style="font-size: 16px;">Customer rides their electric bicycle.</li><li style="font-size: 16px;">The customer returns the battery to a participating retailer at its end-of-life.&#xA0;</li><li style="font-size: 16px;">Retailer assesses and ships battery by UPS using packing material provided by <strong>The Battery Network</strong>.&#xA0;</li><li style="font-size: 16px;">UPS transports the battery to the recycler&#xA0;</li><li style="font-size: 16px;">The recycler processes the battery materials to be used in the manufacturing of new products.&#xA0;</li></ul><div><br></div><h2 id="jb-participating-brands"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">J&amp;B Participating Brands</span></strong></span></h2><ul><li style="font-size: 16px;">Sun Bicycles&#xA0;</li><li style="font-size: 16px;">Sun Seeker&#xA0;</li><li style="font-size: 16px;">Pure Cycles&#xA0;</li></ul><div><br></div><h2 id="participating-retailers"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">Participating retailers</span></strong></span></h2><ul><li style="font-size: 16px;">Bike shops can register to become an e-bike battery collection site:<ul><li style="font-size: 16px;"><a href="https://batterynetwork.org/e-bike-register/" id="isPasted">https://batterynetwork.org/e-bike-register/</a></li></ul></li><li style="font-size: 16px;">Click here to find a Drop-off Location in your area:<ul><li style="font-size: 16px;"><a data-fr-linked="true" href="https://batterynetwork.org/locator/" id="isPasted">https://batterynetwork.org/locator/</a></li></ul></li><li style="font-size: 16px;">FYI, shops in Alaska, Hawaii, and Puerto Rico are not eligible at this time&#xA0;</li></ul><div><br></div><h2 id="cost-to-enroll-in-the-program"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">Cost to Enroll in the Program</span></strong></span></h2><ul><li style="font-size: 16px;">There is no cost to enroll in <strong>The Battery Network</strong> e-bike battery recycling program. &#xA0;Registered dealers are provided with educational materials, safety training, battery collection kits, and dedicated program support free of charge.&#xA0;</li></ul><div><br></div><h2 id="how-is-the-program-paid-for"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">How is the Program Paid For</span></strong></span></h2><ul><li style="font-size: 16px;">A $15 recycling fee is included in the wholesale price of each new e-bike purchased from J&amp;B. &#xA0;We recommend that the dealer also add a $15 recycling fee to the consumer at the time of sale.&#xA0;</li><li style="font-size: 16px;">Example: Click here to see the Sun E350 B1 and the corresponding $15 recycling fee note. <a data-fr-linked="true" href="https://www.jbi.bike/site/product_details.php?part_number=671396" id="isPasted">https://www.jbi.bike/site/product_details.php?part_number=671396</a></li></ul><div><br></div><h2 id="battery-returns--new"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">Battery Returns &#x2013; New</span></strong></span></h2><ul><li style="font-size: 16px;">If a retailer receives a new e-bike battery and wants to return it to J&amp;B, the battery may be picked up by a sales rep, provided the rep has completed the required Hazmat Training, signed the training document, and the signed copy is on file with J&amp;B.</li></ul><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2026050814-a41b6832-0eef-4cba-89da-6e890b1f13c5-hazmat%20training%20e-bike%20battery.pdf" target="_blank" rel="noopener noreferrer">Hazmat Training E-Bike Battery.pdf</a> <span class="gorgias-file-attachment__span-size">89.4KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><ul><li style="font-size: 16px;"><strong><span style="background-color: rgb(226, 80, 65);">WARNING!</span></strong>Do not instruct any retailer or consumer to ship a battery back to any of our facilities.&#xA0;<ul><li style="font-size: 16px;">Lithium Ion batteries are regulated as hazardous material under the U.S DOT. &#xA0;Once the battery leaves the hands of the consumer, 49 CFR hazmat training is a requirement to transport that battery legally.</li></ul></li></ul><div><br></div><h2 id="battery-recycling--end-of-life-or-defective"><span style="font-size: 24px; background-color: rgb(255, 255, 0);"><strong>Battery Recycling &#x2013; End of Life or Defective</strong></span></h2><ul><li style="font-size: 16px;">J&amp;B does not need and will not take back end-of-life or defective e-bike batteries&#xA0;</li><li style="font-size: 16px;">If a battery is deemed eligible for warranty, you should replace it or issue a credit as needed. &#xA0;Once this is done, advise the shop to recycle the battery or batteries through <strong>The Battery Network</strong> e-bike battery recycling program.&#xA0;</li></ul><div><br></div><h2 id="what-comes-next"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">What comes next</span></strong></span></h2><ul><li style="font-size: 16px;">We will promote this program to our dealers through marketing emails and JBI.BIKE banners. &#xA0;We hope bike shops nationwide will step up and participate in this program. &#xA0;Bike shop participation is important to the success of this program.&#xA0;</li><li style="font-size: 16px;">We have created e-bike battery recycling landing pages on our Sun, Sun Seeker, and Pure Cycles consumer websites to promote consumer recycling of our E-Bike batteries through bike shops.&#xA0;<ul><li style="font-size: 16px;"><strong>Sun Bicycles</strong> &#x2013; <a href="https://sun.bike/pages/e-bike-battery-recycling">https://sun.bike/pages/e-bike-battery-recycling</a></li><li style="font-size: 16px;"><strong>Sun Seeker</strong> &#x2013; <a href="https://sunseeker.bike/pages/e-bike-battery-recycling">https://sunseeker.bike/pages/e-bike-battery-recycling</a></li><li style="font-size: 16px;"><strong>Pure Cycles</strong> &#x2013; <a href="https://www.purecycles.com/pages/e-bike-battery-recycling">https://www.purecycles.com/pages/e-bike-battery-recycling</a></li></ul></li></ul><div><br></div><h2 id="questions"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">Questions</span></strong></span></h2><ul style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><li style="font-size: 16px;">If you have any questions not covered, please call or email me directly&#xA0;</li><li style="font-size: 16px;">If a dealer has questions related to joining the program, please refer them to this link. &#xA0;<a href="https://batterynetwork.org/programs/e-bike-program/" id="isPasted">https://batterynetwork.org/programs/e-bike-program/</a></li></ul><p><br></p>

The Battery Network - Program Details

Ordering Supplies (For Facilities only)Login link for ordering supplies or otherwise managing your C2R account: https://collectionhub.batterynetwork.org/login/Enter your email addressEnter your TBN Account Number. See the facility account list belowF

<div data-en-clipboard="true" data-pm-slice="1 3 []" id="isPasted"><span style="font-size: 16px;"><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2026050815-b37a4798-22fd-4113-a091-4f907ca9c12b-the%20battery%20network_logos_primary%20logo_horizontal_rgb_black%20%20%20blue_use%20with%20cream%20bg.png" style="width: 300px;" class="fr-fic fr-dib"></span></div><hr><h2 id="ordering-supplies-for-facilities-only"><span style="font-size: 24px;"><strong><span style="background-color: rgb(255, 255, 0);">Ordering Supplies (For Facilities only)</span></strong></span></h2><ul><li style="font-size: 16px;">Login link for ordering supplies or otherwise managing your C2R account: <a href="https://collectionhub.batterynetwork.org/login/" id="isPasted">https://collectionhub.batterynetwork.org/login/</a><ul style="font-size: initial;"><li style="font-size: 16px;">Enter your email address</li><li style="font-size: 16px;" id="isPasted">Enter your TBN Account Number. <strong><span style="color: rgb(209, 72, 65);">See the facility account list below</span></strong></li><li style="font-size: 16px;">From the navigation window, click Order Recycling kits<ul style="font-size: initial;"><li style="font-size: 16px;">P43120 End-of-Life Battery Recycling Kits - Order this normally</li><li style="font-size: 16px;">P43140 - Damaged Battery Recycling Kits - Order this if the battery is physically damaged <strong><span style="color: rgb(209, 72, 65);">(NOT COMMON)</span></strong></li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>101 - J&amp;B Importers, Inc - HQ</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209305</li><li style="font-size: 16px;">Location Registered by Bill Tannen<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Mike Wall - Completed</li><li style="font-size: 16px;">Bill Tannen - Completed</li><li style="font-size: 16px;">Eddie Macias - Completed</li><li style="font-size: 16px;">Gary Mendenhall - Completed</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>102 - J&amp;B Importers, Inc - Carolinas</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209514</li><li style="font-size: 16px;">Location registered by Daren Irwin<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Darin Irwin - Completed</li><li style="font-size: 16px;">Dave Eisen - Completed&#xA0;</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>103 - J&amp;B Importers, Inc - Northeast</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209575</li><li style="font-size: 16px;">Location registered by Patrick Allen<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Patrick Allen - Completed</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>104 - J&amp;B Importers, Inc - Dixie</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209530</li><li style="font-size: 16px;">Location registered by Steve Caiola<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training&#xA0;<ul style="font-size: initial;"><li style="font-size: 16px;">Steve Caiola - Completed</li><li style="font-size: 16px;">Lynn White - Completed</li><li style="font-size: 16px;">Lee Turtletaub - Pending</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>105 - J&amp;B Importers, Inc - Midwest</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209562</li><li style="font-size: 16px;">Location registered by Ashley Richardson<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Ashley Richardson - Completed</li><li style="font-size: 16px;">Adam Chavez - Completed</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><strong><br></strong></span></div><div><span style="font-size: 16px;"><strong>106 - J&amp;B Importers, Inc - Mid-Atlantic&#xA0;</strong></span></div><ul><li style="font-size: 16px;">C2R Account 209500</li><li style="font-size: 16px;">Location registered by JR McElmurray<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">JR McElmurray - Completed</li><li style="font-size: 16px;">Howard Brown - Pending</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>107 - J&amp;B Importers, Inc - Minnesota</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209542</li><li style="font-size: 16px;">Location Registered by Stephan Cahn<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Stephan Cahn - Completed</li><li style="font-size: 16px;">Noah Hinz - Completed</li><li style="font-size: 16px;">Dave Fellowes - Pending</li><li style="font-size: 16px;">Janet Hernandez - Pending</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>108 - J&amp;B Importers, Inc - Texas</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209507</li><li style="font-size: 16px;">Location Registered by John Johnson<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">John Johnson - Completed</li><li style="font-size: 16px;">Marco Saracho - Completed</li><li style="font-size: 16px;">Shane Keith - Completed</li><li style="font-size: 16px;">Keith Crain - Completed</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>109- J&amp;B Importers, Inc - West</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209544</li><li style="font-size: 16px;">Location Registered by Kristi Ensz<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Kristi Ensz - Completed</li><li style="font-size: 16px;">John Anderson - Completed</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>110 - J&amp;B Importers, Inc - Pacific</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209569</li><li style="font-size: 16px;">Location registered by Mike Johnson<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Mike Johnson - Completed</li><li style="font-size: 16px;">Kenneth Fitzpatrick - Pending</li><li style="font-size: 16px;">Jeromy Hillmann - Pending</li></ul></li></ul></li></ul><div><span style="font-size: 16px;"><br></span></div><div><span style="font-size: 16px;"><strong>112 - J&amp;B Importers, Inc - So. Cal.</strong></span></div><ul><li style="font-size: 16px;">C2R Account - 209564</li><li style="font-size: 16px;">Location registered by Mikael Wester<ul style="font-size: initial;"><li style="font-size: 16px;">Safety Training<ul style="font-size: initial;"><li style="font-size: 16px;">Mikael Wester - Completed</li><li style="font-size: 16px;">Clayton Byfield - Pending</li><li style="font-size: 16px;">Brian Olson - Pending</li></ul></li></ul></li></ul><p><br></p><div><span style="font-size: 16px;"><br></span></div><div><br></div>

The Battery Network - Ordering Supplies

Proper charging and storage are essential for maintaining the health and longevity of an electric bicycle (e-bike) battery. Here are some best practices to follow:. Charging Practices. 1.  Use the Correct Charger: Always use the charger that comes wi

<p><br></p><p><br></p><p id="isPasted">Proper charging and storage are essential for maintaining the health and longevity of an electric bicycle (e-bike) battery. Here are some best practices to follow:</p><p><br></p><hr><p><strong><span style="font-size: 24px;">Charging Practices</span></strong></p><p><strong>1. &#xA0;Use the Correct Charger:</strong> Always use the charger that comes with your e-bike. &#xA0;Using an incorrect charger will void the warranty, and can damage the battery, or pose safety risks.</p><p><strong id="isPasted">2. &#xA0;Charge at Room Temperature:</strong> Charge the battery in a dry, cool place in close proximity to a working smoke detector, avoiding extreme temperatures. Charging at temperatures outside the range of <strong>40 &#xA0;to 70 &#xB0;F</strong> can harm battery performance and longevity.</p><p><strong>3.</strong>&#xA0; <strong>Monitor Charging:</strong>&#xA0; Do not charge the battery unattended or overnight</p><p><strong>4. &#xA0;Don&apos;t Overcharge:</strong> Most modern e-bike batteries and chargers are designed to prevent overcharging, but it&apos;s still a good idea to unplug the charger once it&apos;s fully charged to avoid any potential issues.</p><p><strong>5. &#xA0;Partial Charges Are Okay:</strong> Lithium-ion batteries, which are common in e-bikes, do not suffer from the memory effect seen in older battery types. This means you can charge them even when they&apos;re not fully discharged without affecting their lifespan. &#xA0;</p><p><strong>6. &#xA0;Avoid Depleting the Battery Completely:</strong> Try to recharge your battery before it&apos;s completely empty. It is preferable to keep the charge level between 20 and 80%. &#xA0;Deep discharges can stress the battery and reduce its lifespan.</p><p><br></p><hr><p><strong><span style="font-size: 24px;">Storage Practices</span></strong></p><p>If you&apos;re planning not to use your e-bike for an extended period, such as during the winter months, it is best to remove the battery pack from the eBike and store according to the guidelines below.</p><p><strong>1. &#xA0;Optimal Charge Level for Storage:</strong> If you&apos;re not going to use your e-bike for an extended period, store the battery at a <strong>3</strong><strong>0% to 60%</strong> charge level. This range is generally considered ideal for lithium-ion batteries.</p><p><strong>2. &#xA0;Temperature Matters:</strong> Store the battery in a cool, dry place, away from direct sunlight or extreme temperatures. Ideal storage temperatures are between <strong>40 to 70 &#xB0;F</strong>.</p><p><strong>3. &#xA0;Recharge Periodically:</strong> If you plan to store the battery for a long time, recharge it to the recommended storage level every <strong>3 to 4 months</strong> to compensate for the natural discharge that occurs over time.</p><p><strong>4. &#xA0;Avoid Humidity and Water Exposure:</strong> Keep the battery in a dry environment to prevent corrosion or damage to its components.</p><p><strong>5. &#xA0;Physical Protection:</strong> Store the battery in a way that avoids physical damage, including punctures or impacts.</p><p>Following these practices will help ensure your e-bike battery maintains its performance and lifespan over time. Additionally, consult your e-bike&apos;s user manual for any specific instructions or recommendations provided by the manufacturer, as battery technology and management systems can vary across different models and brands.</p><hr><p><strong><span style="font-size: 24px;">Sleep Mode</span></strong></p><p><strong>Sun E350 and Sun Seeker E-ECO TAD <span style="background-color: rgb(247, 218, 100);">(MPS Battery)</span></strong></p><ul><li style="font-size: 16px;"><strong>Sleep Mode</strong><ul style="font-size: initial;"><li style="font-size: 16px;">The battery will automatically go into sleep mode when bike is idle for more than 5 minutes.</li><li style="font-size: 16px;">The battery will automatically wake from sleep mode when the bike is riden again.</li></ul></li><li style="font-weight: bold; font-size: 16px;"><strong>Deep Sleep Mode</strong><ul style="font-weight: initial; font-size: initial;"><li style="font-size: 16px;">The battery will go into Deep Sleep mode if bike is idle for 3 days.</li><li style="font-size: 16px;">The battery can be switched to Deep Sleep mode manually by pressing and holding the power button on the battery for 3 seconds.</li></ul></li></ul><hr><p><strong><span style="font-size: 24px;">Transporting your battery</span></strong></p><ul><li style="font-size: 16px;">When transporting your battery for a more extended period, such as taking it on holiday, you should discharge it to approximately 30% and only fully charge it again at the final destination.</li><li style="font-size: 16px;">Make sure to handle your battery with care and avoid any impacts and hard shocks during transport.</li></ul><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p style="color: rgb(14, 16, 26); background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 16px;"><br></span></p><p style="color: rgb(14, 16, 26); background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box; margin-top: 0pt; margin-bottom: 0pt;"><br></p>

E-bike battery charging, storage, & transport

Brand:  Sun Bicycles               Model:  E350 Trike               Part No. 670830

<p><strong>Brand: &#xA0;Sun Bicycles &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Model: &#xA0;E350 Trike &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; Part No.&#xA0;</strong><a href="https://www.jbi.bike/site/product_details.php?part_number=670830"><strong>670830</strong></a></p><p><strong><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2024050721-b8942f4d-4ae4-4f74-89ce-327f19b1c858-670830.jpg" style="width: 692px;" class="fr-fic fr-dib"></strong></p><p><br></p><table style="width: 100%;"><thead><tr><th colspan="6" style="width: 100%; background-color: rgb(251, 160, 38);"><div style="text-align: center;">Sun Bicycles E350 E-System Components</div></th></tr></thead><tbody><tr><td style="width: 14.7435%; background-color: rgb(251, 160, 38);"><div style="text-align: center;"><strong>Component</strong></div></td><td style="width: 13.1467%; background-color: rgb(251, 160, 38);"><div style="text-align: center;"><strong>Brand</strong></div></td><td style="width: 23.7166%; background-color: rgb(251, 160, 38);"><div style="text-align: center;"><strong>MFR Model Name</strong></div></td><td style="width: 23.9713%; background-color: rgb(251, 160, 38);"><div style="text-align: center;"><strong>MFR P/N</strong></div></td><td style="width: 10.2931%; background-color: rgb(251, 160, 38);"><div style="text-align: center;"><strong>JBI P/N</strong></div></td><td style="width: 14.1289%; background-color: rgb(251, 160, 38);"><div style="text-align: center;"><strong>Software Ver.</strong></div></td></tr><tr><td style="width: 14.7435%;">Motor</td><td style="width: 13.1467%;"><div style="text-align: center;">Bafang</div></td><td style="width: 23.7166%;"><div style="text-align: center;">FM G020.350/36V/13g</div></td><td style="width: 23.9713%; text-align: center;"><div style="text-align: center;">36QSWX02-D/350W-24-250G9.1</div></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=640658">640658</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Controller</td><td style="width: 13.1467%;"><div style="text-align: center;">Bafang</div></td><td style="width: 23.7166%;"><div style="text-align: center;">CR S106.500.SN</div></td><td style="width: 23.9713%; text-align: center;"><div style="text-align: center;">36V 350W, W/Support BMS</div></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670834">670834</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Bottom <br>Bracket</td><td style="width: 13.1467%;"><div style="text-align: center;">Bafang</div></td><td style="width: 23.7166%;"><div style="text-align: center;">SR.PA11.32.S</div></td><td style="width: 23.9713%; text-align: center;"><div style="text-align: center;">S531 32 Signal, 127mm Spindle</div></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=211398">211398</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Brake <br>Sensor</td><td style="width: 13.1467%;"><div style="text-align: center;">King-Meter</div></td><td style="width: 23.7166%;"><div style="text-align: center;"><a href="http://www.king-meter.com/#/product-details?id=155">HWBS-3</a></div></td><td style="width: 23.9713%;"><div style="text-align: center;">Hidden Wire Brake Sensor, 420mm Length</div></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670833">670833</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Display / Throttle</td><td style="width: 13.1467%;"><div style="text-align: center;">King-Meter</div></td><td style="width: 23.7166%;"><div style="text-align: center;"><a href="http://www.king-meter.com/#/product-details?id=142">Digital II</a></div></td><td style="width: 23.9713%;"><br></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670838">670838</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Battery</td><td style="width: 13.1467%;"><div style="text-align: center;">MPS</div></td><td style="width: 23.7166%; text-align: center;"><div style="text-align: center;">MBP-BR36S6M03.L4</div></td><td style="width: 23.9713%;"><div style="text-align: center;">36V-10.4AH W/BMS &amp; Blue Tooth</div></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=671320">671320</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Battery <br>Tray</td><td style="width: 13.1467%;"><br></td><td style="width: 23.7166%;"><br></td><td style="width: 23.9713%;"><br></td><td style="width: 10.2931%;"><div style="text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670882">670882</a></div></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Battery<br>Charger</td><td style="width: 13.1467%;"><div style="text-align: center;">MPS</div></td><td style="width: 23.7166%;"><div style="text-align: center;">MEC-3602B.B</div></td><td style="width: 23.9713%; text-align: center;">W/USA Adapter</td><td style="width: 10.2931%; text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670843">670843</a></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;"><br></td><td style="width: 13.1467%;"><br></td><td style="width: 23.7166%;"><br></td><td style="width: 23.9713%; text-align: center;"><br></td><td style="width: 10.2931%; text-align: center;"><br></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Display<br>Cable</td><td style="width: 13.1467%;"><div style="text-align: center;">Bafang</div></td><td style="width: 23.7166%;"><div style="text-align: center;">EB IT4</div></td><td style="width: 23.9713%; text-align: center;">Main wire for display and brake sensors, 150mm</td><td style="width: 10.2931%; text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670837">670837</a></td><td style="width: 14.1289%;"><br></td></tr><tr><td style="width: 14.7435%;">Motor <br>Cable</td><td style="width: 13.1467%;"><div style="text-align: center;">Bafang</div></td><td style="width: 23.7166%;"><div style="text-align: center;">EB IT1</div></td><td style="width: 23.9713%; text-align: center;">G9.1/M9.1, 150mm Length</td><td style="width: 10.2931%; text-align: center;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670836">670836</a></td><td style="width: 14.1289%;"><br></td></tr></tbody></table><p><br></p><p><strong>E-System Diagram</strong></p><p><strong>This diagram is from the Sun Seeker E-ECO TAD and is just a temporary place holder until I receive the proper version from the supplier.</strong></p><strong><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2024050722-dff9ff39-3926-419c-b75a-f7df4f674a0c-screenshot%202024-05-07%20at%206.38.55%E2%80%AFpm.png" style="width: 692px;" class="fr-fic fr-dib"></strong><p></p>

Sun E350 E-System Summary

Brand:  Sun Seeker  /  Model:  E-FAT TAD  /  P/N:  670913. Attention Warehouse Team: Follow these steps to ensure the E-FAT TAD battery is functional before shipping. 1. Open Carton:. 2. Power On the battery by pressing the vertical line symbol.  Pow

<p><strong>Brand:</strong>&#xA0; Sun Seeker &#xA0;/ &#xA0;<strong>Model:</strong>&#xA0; E-FAT TAD &#xA0;/ &#xA0;<strong>P/N:</strong>&#xA0; 670913</p><p id="isPasted"><br></p><h3 id="battery-check-protocol">BATTERY CHECK PROTOCOL:</h3><p><strong>Attention Warehouse Team: Follow these steps to ensure the E-FAT TAD battery is functional before shipping.&#xA0;</strong></p><p><br></p><p><strong>1. Open Carton:</strong>&#xA0;</p><ul><li style="font-size: 16px;">Open the E-FAT TAD carton from the top by removing the staples and carefully lifting the lid. &#xA0;This should be done carefully to ensure the carton can be cleanly resealed.&#xA0;</li><li style="font-size: 16px;">Locate and remove the inner carton containing the battery &amp; rack assembly, and then remove the assembly from the carton</li></ul><p><br></p><p><strong>2. Power On&#xA0;</strong>the battery by pressing the vertical line symbol. &#xA0;Power off the battery by pressing the circle symbol.</p><ul><li style="font-size: 16px;">FYI, no need to remove the battery from the rack.</li><li style="font-size: 16px;">If you find the power button already in the powered-on position, &#xA0;switch it to the off position, wait 10 seconds, and then power it on again</li></ul><p><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2024072320-6953f7f4-6255-4a0f-9dba-ab80e8a64cf0-on%20off.jpg" style="width: 555px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><p><strong>4. Check the State of Charge (SOC)&#xA0;</strong>by pressing the &quot;SOC&quot; button on the battery</p><p><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2024072320-72c61ae1-590e-468c-9764-8b5f937ee51e-img_5876.jpg" style="width: 556px;" class="fr-fic fr-dib fr-fil"></p><p id="isPasted">The state of charge is displayed with the four LED lights.</p><p><img src="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2024072319-48ef104c-1af1-4475-81f8-df6dc4f0a148-soc.png" style="width: 292px;" class="fr-fic fr-dib fr-fil"></p><p><br></p><p><strong>5. Troubleshooting:</strong> If the battery&apos;s charge state has dropped below 20%, no LEDs will light up. In this case, attempt to charge the battery with the included charger. &#xA0;</p><ul><li style="font-size: 16px;">When the charger is plugged into a working wall outlet, the LED on the charger will be green. &#xA0;</li><li style="font-size: 16px;">When you connect the charger to the battery, the LED on the charger should change from green to red. &#xA0;This indicates the battery is actively charging.</li><li style="font-size: 16px;">If the charger LED stays green, it may indicate that the battery voltage has dropped below a safe charging level and must be replaced.</li></ul><p><br></p><p><strong>6. Replacement:</strong> If the battery is not functioning, select another trike with a functional battery from stock.</p>

E-FAT TAD Battery Check

Dealer Version - For internal use by dealers only. User Version - Simplified for consumers. Dealer Link - https://help.jbi.bike/en-US/bafang-hub-motor-errors-and-warnings-1109225

<p>Dealer Version - For internal use by dealers only</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2025020519-01968c1b-75e0-41f7-926a-d396a5210d57-error%20code_dm_240306_en%20dealer%20jbi%20brands%20wm.pdf" rel="noopener noreferrer" target="_blank">Error Code_DM_240306_EN Dealer JBI Brands WM.pdf</a> <span class="gorgias-file-attachment__span-size">172.1KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p>User Version - Simplified for consumers</p><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2025020519-be808669-de43-4a00-ab73-18033b9fb4a0-error%20code_um_240306_en%20consumer%20jbi%20brands%20wm.pdf" rel="noopener noreferrer" target="_blank">Error Code_UM_240306_EN Consumer JBI Brands WM.pdf</a> <span class="gorgias-file-attachment__span-size">115.6KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><p>Dealer Link -&#xA0;<a data-fr-linked="true" href="https://help.jbi.bike/en-US/bafang-hub-motor-errors-and-warnings-1109225" id="isPasted">https://help.jbi.bike/en-US/bafang-hub-motor-errors-and-warnings-1109225</a></p>

Bafang hub motor errors & warnings

I want to bring to your attention a potential and costly mistake when entering replacement e-bike battery orders. Please don't assume the battery equipped on one e-bike, e-trike, or e-recumbent is compatible with the another. This is not the case, an

<p><br></p><hr><h1 id="important"><span style="font-size: 24px;">Important!</span></h1><p>I want to bring to your attention a potential and costly mistake when entering replacement e-bike battery orders. Please don&apos;t assume the battery equipped on one e-bike, e-trike, or e-recumbent is compatible with the another.</p><p>This is not the case, and everyone needs to be aware of the differences when placing orders. The issue is especially problematic with models like the Sun E350 Trike and E-ECO TAD Recumbent, which have multiple versions. &#xA0;This should be top-of-mind any time someone contacts you to order an e-bike battery or charger.</p><p>We only sell e-bike batteries and chargers for our own models. We do not claim compatibility with other brands, nor do we offer batteries for non-JBI products.</p><hr><h1 id="understanding-the-difference--asking-the-right-questions"><span style="font-size: 24px;">Understanding the Difference &amp; Asking the Right Questions</span></h1><p style=" text-decoration: none;" id="isPasted">E-bike electrical systems are engineered around a specific operating voltage, most commonly <strong>36 volts</strong> or <strong>48 volts</strong>. This voltage determines how the motor, controller, display, wiring, charger, and battery are designed. Although 36V and 48V systems may look similar from the outside, they are <strong>electrically and electronically different</strong>, and mixing components across voltages is unsafe.<br><br></p><p style=" text-decoration: none;"><strong>1. System Voltage Must Match</strong></p><ul><li style="text-decoration: none; font-size: 16px;">A 36V motor controller, wiring harness, display, and BMS are all engineered to operate within the voltage range of a 36V battery (typically 30V&#x2013;42V).<br><br></li><li style="text-decoration: none; font-size: 16px;">A 48V system is designed around a higher voltage range (39V&#x2013;54.6V).<br><br></li><li style="text-decoration: none; font-size: 16px;">If the voltages don&#x2019;t match, the electronics cannot communicate and may fail immediately.<br><br></li></ul><p style=" text-decoration: none;"><strong>2. Batteries&#xA0;Are Not Interchangeable &#x2013;&#xA0;Different Battery Architecture</strong></p><ul><li style="font-size: 16px;"><strong>Cell count and configuration</strong> are different (36V batteries use a 10-series cell pack; 48V batteries use a 13-series pack).<br><br></li><li style="font-size: 16px;">This changes the total voltage, charging profile, and protection settings inside the Battery Management System (BMS).<br><br></li><li style="font-size: 16px;">A 48V battery connected to a 36V controller can <strong>overload and destroy the controller</strong>.<br><br></li><li style="font-size: 16px;">A 36V battery connected to a 48V controller will not have enough voltage to power the system and can cause <strong>undervoltage lockout or damage</strong>.<br><br></li></ul><p style=" text-decoration: none;"><strong>3. Chargers Are Not Interchangeable</strong></p><ul><li style="font-size: 16px;">A 36V charger outputs ~42V when full.<br><br></li><li style="font-size: 16px;">A 48V charger outputs ~54.6V when full.<br>Using the wrong charger is dangerous:<br><br></li><li style="font-size: 16px;">Charging a 36V battery with a 48V charger can <strong>overcharge, overheat, or cause a thermal event</strong>.<br><br></li><li style="font-size: 16px;">A 36V charger cannot fully charge a 48V battery and can damage the BMS.<br><br></li></ul><p style=" text-decoration: none;"><strong>4. Connectors May Look the Same &#x2014; But That Does NOT Mean Compatibility</strong></p><ul><li style="text-decoration: none; font-size: 16px;">Even if the plugs fit, the electronics behind them do not. The BMS, controller, and charger handshake protocols are all tuned to a specific voltage system.<br><br></li></ul><p style=" text-decoration: none;"><strong>5. Safety Regulations Require Voltage-Matched Components</strong></p><ul><li style="text-decoration: none; font-size: 16px;">Manufacturers design and certify e-systems (UL 2849, CPSC, etc.) as complete, matched assemblies. Mixing voltages violates the engineered design and creates a safety hazard.</li></ul><p style=" text-decoration: none;" id="isPasted"><strong>6.&#xA0;</strong><strong>TRUST, BUT VERIFY every aspect of an e-bike battery replacement request. Assume:</strong></p><ul style="font-size: initial;"><li style="font-size: 16px;">The customer may not know what battery they actually have or need<br><br></li><li style="font-size: 16px;">The part number or description they provide may be inaccurate or incompatible<br><br></li><li style="font-size: 16px;">The trike may be a standard trike with an aftermarket e-kit &#x2014; we do not provide batteries in those cases.<br><br></li><li style="font-size: 16px;">They may be trying to use our battery on another brand &#x2014; we do not authorize or support that</li></ul><hr><h1 id="consequences-of-ordering-the-wrong-battery"><span style="font-size: 24px;"><strong>Consequences of Ordering the Wrong Battery</strong></span></h1><ul><li style="font-size: 16px;"><strong>It will not fit.</strong><br>Attempting to force compatibility creates serious safety hazards.<br><br></li><li style="font-size: 16px;"><strong>No returns on e-bike batteries.</strong><br>This policy is clearly stated on the product pages.<br><br></li><li style="font-size: 16px;"><strong>Dealers are not certified to ship hazardous materials.</strong><br>This includes lithium e-bike batteries.<br>(Call2Recycle is unrelated and does not apply in these scenarios.)<br><br></li><li style="font-size: 16px;"><strong>Lithium-Ion E-Bike Battery &#x2013; Ground Transport by Sales Representatives</strong><br>J&amp;B employees can pickup and transport a new, non-defective lithium-ion e-bike battery by passenger vehicle as port of company business providing they have read, signed, and returned the DOT Hazardous Materials Training document.</li></ul><div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div><i class="material-icons">attach_file</i> <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/0e8PW748LW7DnpGB/2025121716-48d7b38d-46ed-4391-acef-a7a72d9e8132-hazmat%20training%20e-bike%20battery.pdf" target="_blank" rel="noopener noreferrer">Hazmat Training E-Bike Battery.pdf</a> <span class="gorgias-file-attachment__span-size">88.4KB</span></div><i class="material-icons gorgias-file-attachment__close-icon">close</i></div><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 100%; background-color: rgb(255, 255, 0);"><p style=" text-decoration: none;" id="isPasted">&#x26A0;&#xFE0F;<span style="font-size: 16px;"><strong>WARNING! Any attempt to ship or transport e-bike batteries without proper authorization, packaging, and training is against J&amp;B Policy, and creates substantial insurance, legal, and safety risks.</strong></span></p></td></tr></tbody></table><hr><h1 id="changes--future-improvements"><span style="font-size: 24px;">Changes / Future Improvements</span></h1><ul><li style="font-size: 16px;"><strong>As of December 2, 2025</strong> &#x2013; All e-bike batteries are <strong>coded as RP DNS</strong> to allow us more visibility on each order so we can manually verify order accuracy before shipment.<br><br></li><li style="font-size: 16px;"><strong>In the future</strong> &#x2013; We plan to integrate a new <strong>Verification Window</strong> on the order entry screen that will require a dealer or JBI employee to input the e-bike serial number which will automatically cross reference with our database to confirm battery compatibility.<br><br></li><li style="font-size: 16px;"><strong>In the future</strong> &#x2013; To avoid confusion, we are exploring ways to reorganize spare parts so that Gen-1 and Gen-2 ebikes with the same model names don&apos;t appear together on a single results page.</li></ul><p><br></p>

Read Before Entering E-Bike Battery or Charger Orders

To establish a standardized process for handling warranty claims and technical support requests from consumers and bike shops regarding electric bicycles. This SOP applies to all warranty claims and technical support inquiries related to electric bic

<h2 data-pm-slice="1 1 []" id="isPasted" style="line-height: 2;"><strong>Purpose</strong>&#xA0;</h2><p data-pm-slice="1 1 []" style="line-height: 2;">To establish a standardized process for handling warranty claims and technical support requests from consumers and bike shops regarding electric bicycles<br><br></p><hr style="line-height: 2;"><h2 style="line-height: 2;" id="scope"><strong>Scope&#xA0;</strong></h2><p style="line-height: 2;">This SOP applies to all warranty claims and technical support inquiries related to electric bicycles received from consumers and bike shops.<br><br></p><hr style="line-height: 2;"><h2 data-pm-slice="1 1 []" id="isPasted" style="line-height: 2;"><strong>Responsibilities</strong></h2><p data-pm-slice="1 1 []">J&amp;B <strong>Responsibilities</strong>, <strong>Process Flow</strong>, <strong>Warranty Claim Processing</strong>, and <strong>J&amp;B Reimbursement Process</strong> all refer to how J&amp;B currently handles warranty and tech support for Sun, Sun Seeker, and Pure Cycles Electric Bikes, Trikes, and Recumbents.</p><ul><li style="font-size: 16px;"><strong><span style="font-size: 18px;">Inside / Outside Sales Staff (SS):</span> &#xA0;</strong>Serves as the primary contact for sales and service support for bike shops within their assigned territory. Handles basic product inquiries and general assistance&#xA0;while escalating complex issues to onsite facility management or the Customer Service and Product Manager in the Miami, FL, office.<ul><li style="font-size: 16px; line-height: 1.5;"><strong>Outside Sales Staff:</strong> 46 persons providing nationwide coverage&#xA0;</li><li style="font-size: 16px; line-height: 1.5;"><strong>Inside Sales Staff:</strong> 15 persons providing nationwide coverage across 11 facilities<br><br></li></ul></li><li style="font-size: 16px;"><strong><span style="font-size: 18px;">Facility Management (FM):</span>&#xA0;</strong>Provides managerial support for all Inside/Outside Sales Staff assigned to or reporting to each facility. Additionally, they act as backup for Sales Staff, assisting bike shops as needed to ensure smooth operations and customer support.<ul><li style="font-size: 16px; line-height: 2;"><strong>11 Facilities</strong> with onsite Facility and Assistant Management team<br><br></li></ul></li><li style="font-size: 16px;"><strong><span style="font-size: 18px;">Customer Service Rep (CSR): &#xA0;</span></strong><span style="font-size: 18px;">Includes Inside/Outside Sales Staff, Facility Management, and the Customer Service Manager</span><br><br></li><li style="font-size: 16px;"><strong><span style="font-size: 18px;">Customer Service Manager (CSM):</span></strong><span style="font-size: 18px;">&#xA0;</span>The CSM is the primary point of contact, facilitator, and decision-maker for all customer service and warranty-related matters. They guide Inside and Outside Sales Staff, Facility Management, and dealers on these issues. The CSM directly handles inquiries from bike shops and follows up on those initiated by sales staff or management as needed. Additionally, the CSM provides basic and advanced technical support, offering expert guidance to ensure comprehensive problem resolution.<ul style="font-size: initial;"><li style="font-size: 16px;">Gary Mendenhall - Customer Service Manager | Miami, FL Headquarters<ul><li style="font-size: 16px; line-height: 1.5;"><strong>Phone:</strong>&#xA0; 305.238.1866 Ext. 298</li><li style="font-size: 16px; line-height: 1.5;"><strong>Email:</strong>&#xA0; <a href="mailto:gmendenhall@jbi.bike">gmendenhall@jbi.bike</a><br><br></li></ul></li></ul></li><li style="font-size: 16px;"><strong><span style="font-size: 18px;">Logistics Team:</span>&#xA0;</strong>Handles shipping of replacement parts or bicycles.<ul><li style="font-size: 16px;">Original Equipment (OE) replacement parts are available for warranty and repair and are stocked and shipped exclusively from our Miami, FL, facility.<ul><li style="font-size: 16px; line-height: 1.5;"><strong>Ship from:</strong> 11925 SW 128th Street, Miami, FL 33186</li><li style="font-size: 16px; line-height: 1.5;"><strong>Phone:</strong>&#xA0; 305.238.1866<br><br></li></ul></li></ul></li><li style="font-size: 16px;"><strong><span style="font-size: 18px;">Brand Manager:</span>&#xA0;</strong>Reviews recurring issues for potential product improvements<ul style="font-size: initial;"><li style="font-size: 16px;">Mike Wall<ul><li style="font-size: 16px; line-height: 1.5;"><strong>Phone:</strong>&#xA0; 305.238.1866 Ext. 507</li><li style="font-size: 16px; line-height: 1.5;"><strong>Email:</strong>&#xA0; <a href="mailto:mwall@jbi.bike">mwall@jbi.bike</a><br><br></li></ul></li></ul></li></ul><hr style="line-height: 2;"><h2 style="line-height: 1.5;" id="process-flow"><strong>Process Flow</strong></h2><h3 style="line-height: 1.5;" id="initial-bike-shop-contact"><span style="font-size: 18px;"><strong><span style="background-color: rgb(247, 218, 100);">Initial Bike Shop Contact&#xA0;</span></strong></span></h3><p style="line-height: 1;">1. The<strong>&#xA0;Bike Shop</strong> contacts the <strong>Customer Service Rep</strong> via phone or email.</p><p style="line-height: 1;">2. The<strong>&#xA0;Customer Service Rep</strong> gathers all the needed details:</p><ul data-spread="false" style="font-size: initial;"><li style="font-size: 16px;"><p style="line-height: 1;">Dealer Information (Shop Name, Account ID, Ship To ID, Address, Contact Person, Phone, Email)</p></li><li style="font-size: 16px;"><p style="line-height: 1;">Bicycle details (Model, Serial Number, Purchase Date, Customer Complaint)</p></li><li style="font-size: 16px;"><p style="line-height: 1;">Description of the need or issue, including photos/videos if applicable.</p></li></ul><h3 style="line-height: 1.5;" id><br></h3><h3 id="isPasted" style="line-height: 1.5;"><span style="font-size: 18px;"><strong><span style="background-color: rgb(247, 218, 100);">Tier 1: &#xA0;General Tech Support</span></strong></span></h3><p style="line-height: 1.5;"><span style="font-size: 16px;">Dealers frequently ask questions that can be answered through our dealer portal. In these cases, we typically provide the necessary information while also directing them to the appropriate online resources for future reference. &#xA0;</span></p><p style="line-height: 1.5;"><span style="font-size: 16px;"><strong>Tier 1</strong> support can be provided by any <strong>Inside/Outside Sales Staff</strong>, <strong>Facility Management</strong>, and the <strong>Customer Service Manager</strong>.</span></p><ul><li style="font-size: 16px; line-height: 2;">Owner&apos;s Manual</li><li style="font-size: 16px; line-height: 2;">Battery Safety Manual</li><li style="font-size: 16px; line-height: 2;">Assembly Guide</li><li style="font-size: 16px; line-height: 2;">Bike Geometry</li><li style="font-size: 16px; line-height: 2;">Material Safety Data Sheet (MSDS)</li><li style="font-size: 16px; line-height: 2;">UL 2849 and 2271 Certifications</li><li style="font-size: 16px; line-height: 2;">Bike Spec and Replacement Part Numbers List</li></ul><h3 style="line-height: 2;" id="-1"><br></h3><h3 style="line-height: 1.5;" id="tier-2-basic-troubleshooting"><span style="font-size: 18px;"><strong><span style="background-color: rgb(247, 218, 100);">Tier 2: &#xA0;Basic Troubleshooting</span></strong></span></h3><ul><li style="line-height: 2; font-size: 16px;"><strong>Power: &#xA0;</strong>Check Connection(s), Battery SOC, Charger Functionality</li><li style="line-height: 1.5; font-size: 16px;"><strong>Display:</strong>&#xA0; Check Connection(s) &amp; for error codes<ul><li style="line-height: 2; font-size: 16px; font-weight: bold;"><a href="https://attachments.gorgias.help/RdOkb7orkm2VXGNr/hc/JEmYL2nmXy6oMgQ3/2025020519-5a1ddba2-cae6-466b-aab5-7a7ab9d2f5a6-error%20code_dm_240306_en%20dealer%20jbi%20brands%20wm.pdf"><strong>Error codes for hub motors</strong></a></li><li style="line-height: 2; font-size: 16px;">Error codes for mid-motors</li></ul></li><li style="line-height: 2; font-size: 16px;"><strong>Throttle:</strong>&#xA0; Check Connection(s) &amp; Functionality</li><li style="line-height: 2; font-size: 16px;"><strong>Motor:</strong>&#xA0; Check Connection(s), Resistance, Sound, and Performance issues</li><li style="line-height: 2; font-size: 16px;"><strong>BB Sensor:</strong>&#xA0; Check Connection &amp; Functionality</li><li style="line-height: 2; font-size: 16px;"><strong>Brake Sensor(s):</strong>&#xA0; Check Connection(s) &amp; Functionality</li><li style="line-height: 2; font-size: 16px;"><strong>Controller</strong>: &#xA0;Check Connection(s)</li></ul><p style="line-height: 1.5;"><strong>Tier 2</strong> support can be provided by any <strong id="isPasted">Inside/Outside Sales Staff</strong>, <strong>Facility Management</strong>, and the <strong>Customer Service Manager</strong>.</p><h3 style="line-height: 1.5;" id="-2"><br></h3><h3 id="isPasted" style="line-height: 1.5;"><span style="font-size: 18px;"><strong><span style="background-color: rgb(247, 218, 100);">Tier 3: &#xA0;Advanced Troubleshooting</span></strong></span></h3><p style="line-height: 1.5;">If problems persist, it may be necessary to utilize specialized Bafang resources.</p><ul><li><p style="line-height: 1.5;">Connect the bike with the <a href="https://www.jbi.bike/site/product_details.php?part_number=670878"><strong>Bafang E-Mobility Sales &amp; Service Tool (BESST)</strong></a> and run the <strong>System Test, Battery Diagnostics, Mechanical Diagnostics, and Error Code</strong> from the <strong>System Diagnostic tab</strong>.</p></li><li><p style="line-height: 1.5;">Connect the bike with the <a href="https://help.sun.bike/en-US/961846-a00824fe90624f5cad0ff06b9d4835e7"><strong>Bafang GO+ App</strong></a> for IOS or Android and check for firmware updates available over the air (OTA).</p></li><li><p style="line-height: 1.5;">Escalate the problem to the Brand Manager.</p></li><li><p style="line-height: 1.5;">Escalate the problem to Bafang USA.</p></li></ul><p id="isPasted" style="line-height: 1.5;"><strong>Tier 3</strong> support can be provided by the <strong>Customer Service, and Brand Manager</strong><br><br></p><hr><h2 id="warranty-claim-processing"><strong>Warranty Claim Processing</strong></h2><p style="line-height: 1.5;">The<strong>&#xA0;Customer Service Rep</strong> will qualify warranty coverage based on the purchase date, issue type, and circumstances.</p><p style="line-height: 1.5;"><strong>If covered:</strong></p><ul data-spread="false" style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;"><p style="line-height: 1.5;">The<strong>&#xA0;Customer Service Rep</strong> will enter an RP order.</p></li><li style="font-size: 16px;"><p style="line-height: 1.5;">The logistics team arranges shipment and provides tracking.</p></li><li style="font-size: 16px;"><p style="line-height: 1.5;">All items are shipped at the standard cost with applicable shipping charges. Credit is issued once the outside representative collects the defective item(s) in the field.</p></li><li style="font-size: 16px;"><p style="line-height: 1.5;">If labor is a factor, it is negotiated with the dealer and then included in the final credit provided to the dealer.</p></li></ul><p style="line-height: 1.5;"><strong>If not covered:</strong></p><ul data-spread="false" style="font-size: initial; font-weight: initial;"><li style="font-size: 16px;"><p style="line-height: 1.5;">The <strong>Customer Service Rep</strong> will provide the dealer with repair options, including replacement part(s) pricing and availability.</p></li></ul><p style="line-height: 1.5;"><br></p><hr style="line-height: 1.5;"><h2 id="isPasted" style="line-height: 1.5;"><strong>J&amp;B Reimbursement Process</strong></h2><ul><li style="font-size: 16px;">Any electrical or mechanical component(s) found to be defective or otherwise flawed&#xA0;and shipped directly to the bike shop.<ul style="font-size: initial;"><li style="font-size: 16px; line-height: 1.5;">J&amp;B covers the upfront cost of the component(s) + shipping + labor</li><li style="font-size: 16px;">J&amp;B provides a quarterly report to the manufacturer<strong>&#xA0;</strong>for reimbursement.<br><br></li></ul></li></ul><hr><h2 style="line-height: 1.5;" id="proposed-third-party-techwarranty-support"><strong>Proposed Third-Party Tech/Warranty Support</strong></h2><ul><li style="font-size: 16px; font-weight: bold;"><strong>Consumer Interaction:</strong><ul style="font-weight: initial;"><li style="font-size: 16px;">Serve as the primary contact for all inbound consumer inquiries by phone, email, and chat (if offered)<ul><li style="font-size: 16px;">Technical</li><li style="font-size: 16px;">Repair (Direct them to a bike shop)</li><li style="font-size: 16px;">Warranty (Direct them to a bike shop)</li><li style="font-size: 16px;">Purchase parts (Direct them to a bike shop)<br><br></li></ul></li></ul></li><li style="font-size: 16px; font-weight: bold;"><strong>Bike Shop Interaction:</strong><ul style="font-size: initial; line-height: 2; font-weight: initial;"><li style="font-size: 16px; line-height: 1.5;">Serve as the primary contact for all inbound bike shop inquiries by phone, email, and chat (if offered) for the following topics:<ul><li style="font-size: 16px; line-height: 1.5;">Technical</li><li style="font-size: 16px; line-height: 1.5;">Repair</li><li style="font-size: 16px; line-height: 1.5;">Warranty</li><li style="font-size: 16px; line-height: 1.5;"><span style="background-color: rgb(247, 218, 100);">Sales will be handled separately by J&amp;B</span></li></ul></li><li style="font-size: 16px; line-height: 1.5;">Any Electrical or mechanical component(s) found to be defective or otherwise flawed will be shipped directly to the bike shop.<ul><li style="font-size: 16px; line-height: 1.5;">Third-party covers the upfront cost of the component(s) and shipping</li><li style="font-size: 16px; line-height: 1.5;">Third-party provides a quarterly report to PGW &amp; Ideal for reimbursement<ul><li style="font-size: 16px; line-height: 1.5;">Details to be included in the report are TBD</li><li style="font-size: 16px; line-height: 1.5;">The quarterly report should also be cc&apos;d to J&amp;B for statistical purposes</li></ul></li></ul></li><li style="font-size: 16px; line-height: 1.5;">If a labor credit is involved, J&amp;B will issue it and include it in a quarterly report to <strong>PGW and Ideal</strong> for reimbursement by wire.<br><br></li></ul></li></ul><hr><h2 style="line-height: 1.5;" id="pending-questions"><strong>Pending Questions</strong></h2><ul><li style="font-size: 16px; font-weight: bold;">Warranty Replacement Stock<ul style="font-weight: initial;"><li style="font-size: 16px;">Will the third-party tech support team order inventory directly from Ideal, and how will replenishment be managed?</li><li style="font-size: 16px;">What happens if they run out of stock?<br><br></li></ul></li><li id="isPasted" style="font-size: 16px; font-weight: bold;">Aftermarket Sales Stock<ul style="font-weight: initial;"><li style="font-size: 16px;">Will the third-party tech support team also handle distribution for general sales, or will J&amp;B stock duplicate inventory for this purpose?<br><br></li></ul></li><li style="font-size: 16px; font-weight: bold;"><strong>Discontinued Products</strong><ul style="font-weight: initial;"><li style="font-size: 16px;">Who is responsible for stocking replacement parts, and for how long should they be maintained after a product is discontinued?</li></ul></li></ul>

E-Bike Support

MPS Battery Use History. MPS Battery Serial Number Format

<hr style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-right-color: currentcolor; border-bottom-color: currentcolor; border-left-color: currentcolor; border-image-source: none; clear: both; break-after: page; -webkit-user-select: none; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;" id="isPasted"><p style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><br></p><p id="isPasted" style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><strong><span style="font-size: 24px;">MPS Battery Use History</span></strong></p><table style="width: 100%;"><tbody><tr><td style="width: 22.8324%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><strong>Brand</strong></div></td><td style="width: 61.7052%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><strong>Model</strong></div></td><td style="width: 15.3179%; background-color: rgb(209, 213, 216);"><div style="text-align: center;"><strong>JBI P/N</strong></div></td></tr><tr><td style="width: 22.8324%;"><div style="text-align: left;">Sun Bicycles</div></td><td style="width: 61.7052%;"><div style="text-align: left;">E350 Electric Trike</div></td><td style="width: 15.3179%;"><div style="text-align: left;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670830">670830</a></div></td></tr><tr><td style="width: 22.8324%;"><div style="text-align: left;">Sun Seeker</div></td><td style="width: 61.7052%;"><div style="text-align: left;">E-ECO TAD Electric Assist Tadpole</div></td><td style="width: 15.3179%;"><div style="text-align: left;"><a href="https://www.jbi.bike/site/product_details.php?part_number=671095">671095</a></div></td></tr><tr><td style="width: 22.8324%;"><div data-empty="true" style="text-align: left;"><br></div></td><td style="width: 61.7052%;"><div data-empty="true" style="text-align: left;"><br></div></td><td style="width: 15.3179%;"><div data-empty="true" style="text-align: left;"><br></div></td></tr><tr><td style="width: 22.8324%;"><div style="text-align: left;">Sun Bicycles</div></td><td style="width: 61.7052%;"><div style="text-align: left;">E350 Replacement Battery (Ver.1) 36V / 10.4Ah</div></td><td style="width: 15.3179%;"><div style="text-align: left;"><a href="https://www.jbi.bike/site/product_details.php?part_number=670840">670840</a></div></td></tr><tr><td style="width: 22.8324%;"><div style="text-align: left;">Sun Seeker</div></td><td style="width: 61.7052%;"><div style="text-align: left;">E-ECO TAD Replacement Battery (Ver.1) 36V / 10.4Ah&#xA0;</div></td><td style="width: 15.3179%;"><div style="text-align: left;"><a href="https://www.jbi.bike/site/product_details.php?part_number=671119">671119</a>&#xA0;</div></td></tr><tr><td style="width: 22.8324%;"><div style="text-align: left;">Sun / Sun Seeker</div></td><td style="width: 61.7052%;"><div style="text-align: left;">E350 / E-ECO TAD Warranty Battery (Ver.1) 36V / 10.4Ah</div></td><td style="width: 15.3179%;"><div data-empty="true" style="text-align: left;"><a href="https://www.jbi.bike/site/product_details.php?part_number=671290">671290</a></div></td></tr><tr><td style="width: 22.8324%;"><div data-empty="true" style="text-align: left;"><br></div></td><td style="width: 61.7052%;"><div data-empty="true" style="text-align: left;"><br></div></td><td style="width: 15.3179%;"><div data-empty="true" style="text-align: left;"><br></div></td></tr><tr><td style="width: 22.8324%;"><div style="text-align: left;">Sun / Sun Seeker</div></td><td style="width: 61.7052%;"><div style="text-align: left;">E350 / E-ECO TAD Replacement Battery (Ver.2) 36V / 14Ah</div></td><td style="width: 15.3179%;"><div style="text-align: left;"><a href="https://www.jbi.bike/site/product_details.php?part_number=671320">671320</a></div></td></tr></tbody></table><p style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><br></p><p style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><strong><span style="font-size: 24px;">MPS Battery Serial Number Format</span></strong></p><p><img src="https://attachments.gorgias.help/w3vx/hc/kzdn/mps%20battery%20serial%20number%20format%20guidelines%20original%2003.26.24-e7d9facf-3c56-4bff-9bb4-4aeeda81e1a7.png" style="width: 692px;" class="fr-fic fr-dib"></p><p><br></p>

Electric