E-Bike Battery Return PolicyUpdated 2 months ago

E-Bike Battery Return Policy

Any new, unused e-bike battery in its original factory packaging may be eligible for return to J&B, subject to approval and compliance with all applicable hazardous material handling and transportation requirements. The battery must remain unopened, undamaged, and in resalable condition. Unauthorized transport or shipment of lithium-ion batteries is prohibited.

• Sales Rep pickup only
• Do not ship the battery back to J&B
• A 15% restocking fee applies

• Sales Rep pickup only 
• Do not ship the battery back to J&B

• Do not pickup, deliver, or ship the battery back to J&B
• A freight claim may be required
• Recycle the damaged or defective battery through The Battery Network or another locally available recycling method, provided it is done responsibly and in accordance with all applicable local regulations.
  
  

E-Bike Battery Returns – New

If a retailer receives a new e-bike battery and wishes to return it to J&B under either Condition 1 or 2 outlined above, the battery may be picked up by a sales rep, provided the rep has completed the required Hazmat Training, signed the training document, and the signed copy is on file with J&B.

WARNING! Never advise any retailer or consumer to ship a battery back to any of our facilities. 

Lithium-ion batteries are regulated as hazardous material under the U.S DOT.  Once the battery leaves the hands of the consumer, 49 CFR hazmat training is a requirement to transport that battery legally.

E-Bike Battery Recycling – End of Life or Defective

J&B does not take back end-of-life or defective e-bike batteries 

If a battery is deemed eligible for warranty, you should replace it or issue a credit as needed.  Once this is done, advise the shop to recycle the battery or batteries through The Battery Network e-bike battery recycling program.

J&B is a participating member of The Battery Network e-bike recycling program, and any J&B dealer may join this program at no cost and recycle e-bike batteries – including damaged or defective batteries – free of charge. 

Click here for more details: https://batterynetwork.org/programs/e-bike-program/

E-Bike Battery Credits

• During a regular rep visit, confirm the condition of the battery using the approved troubleshooting guidelines
• For guidance, contact customer service manager in Miami, FL (305) 238-1866 Ext. 298

• Record the bike or trike serial number. 
• Record the battery serial number.

• If deemed eligible, issue applicable credit 
• Proof of recycling is not required for a credit to be issued

• If an account doesn't have an assigned outside rep, this may be completed by phone with our Customer Service Manager in Miami, FL., or handled by the local facility's Assistant Manager or General Manager.